Fair Play
Commitment to Fair Play
Turkbet is committed to ensuring a level playing field for all participants. This Fair Play Policy describes the controls, processes, and rights that govern our gaming environment, with a view to integrity, transparency, and responsible participation.
Game Integrity and Randomness
All games offered by Turkbet rely on certified random number generation to determine outcomes. The underlying algorithms are subject to independent testing to verify statistical randomness and to detect any potential manipulation. We publish game rules and provide access to payout information where required by law or applicable regulations.
- RNG Certification: All RNGs undergo third‑party validation in accordance with industry standards.
- Independent Audits: Regular audits are conducted by licensed independent bodies to confirm fairness and technical integrity of the gaming system.
- Rules and Transparency: For each game, official rules and, where relevant, theoretical payout data (RTP) are accessible to players.
Licensing and Regulatory Oversight
Turkbet operates under a valid gaming license issued by a recognized regulatory authority and is subject to ongoing regulatory oversight. We implement controls designed to meet licensing requirements, including player verification, financial controls, and data protection measures to maintain a secure gaming environment.
Disclosure and Accessibility
We provide clear information regarding game fairness and player rights. Where applicable, we publish:
- Theoretical RTP data for eligible games;
- Comprehensive game rules and wagering mechanics;
- Terms related to promotions and bonuses, including wagering requirements and caps.
Responsible Gaming
Turkbet promotes responsible participation and provides tools to help players manage risk. All players must be at least 18 years old in accordance with applicable law, and verification procedures are in place to confirm age and identity.
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits, adjustable in the account settings, with automated alerts when thresholds are approached.
- Cooling‑Off, Time‑Out, and Self‑Exclusion: Players may activate cooling‑off periods, short‑term time‑outs, or a self‑exclusion period. Reinstatement follows defined procedures and verification.
- Support Resources: Access to responsible gaming information and self‑assessment tools is available within the Help Center.
Complaints and Dispute Resolution
Turkbet maintains a formal Player Complaints Policy. Players may submit complaints in writing through official support channels or via the designated complaints form. We acknowledge receipt within a defined timeframe and resolve in accordance with stated timeframes. If a player is dissatisfied with the outcome, they may refer the matter to an independent Alternative Dispute Resolution (ADR) provider in accordance with policy terms.
AML and KYC Compliance
Turkbet applies customer due diligence and ongoing monitoring to comply with anti‑money laundering and counter‑terrorism financing obligations. Identity verification is performed during registration and as required by regulatory standards. We monitor transactions for unusual activity and conduct risk‑based checks in line with applicable law. Personal data is processed in accordance with our Privacy Policy and data protection laws. Documentation such as government‑issued identification and proof of address may be requested to complete verification.
Privacy and Data Security
We implement robust security measures to protect player data, including encryption during transmission, access controls, secure data storage, and ongoing security testing. Personal data is retained only for as long as necessary to fulfill the purposes described in our Privacy Policy and in compliance with applicable law.
Policy Updates
Turkbet reserves the right to amend this Fair Play Policy. Materials will be updated in the Help Center and players will be notified of material changes in accordance with regulatory requirements. Continued use of the service after such updates constitutes acceptance where permitted by law.